I had a mixed experience at this hotel. The rooms were clean and well-equipped, but they were quite small and uncomfortable for two people. The service at the complex was top-notch with friendly and accommodating staff. The location was excellent, close to various dining options and convenient for my work at the convention center. The dining experience was average, and the hotel facilities were satisfactory.
Rooms
7.0
The rooms were clean and had everything needed, but they were small and uncomfortable for two.
Service
9.0
The staff at the complex were fantastic, very helpful, and welcoming.
Location
9.0
The location was excellent with plenty of dining options and convenient for work at the convention center.
Dining
6.0
The dining experience was average, mostly serving light salads with basic seating.
Facilities
7.0
The facilities were usable but could use some updates.
Francis
United Kingdom,
October
2023
7.0/10
The hotel is located in a perfect spot, close to major attractions. The rooms could have used a spring clean and updating, giving off a very outdated feel, but the location is ideal. However, the lack of room servicing was a letdown, and improvements in maintenance are needed, including fixing the games.
Rooms
7.0
The room had an outdated feel and needed updating, but the location was perfect.
Service
9.0
The staff went above and beyond to assist, especially with repairs and providing helpful services like car hire and parking assistance.
Location
8.0
The location was fabulous, with easy access to nearby attractions, restaurants, and bars, although there was an issue with a smell in one of the bedrooms.
Dining
5.0
The dining experience was basic, with limited options such as breakfast served on plastic chairs.
Facilities
6.0
The facilities need attention, especially in terms of maintenance and updating, including fixing the games.
Convenient location
Outdated rooms
Raymond
United Kingdom,
August
2023
5.2/10
The hotel is centrally located with convenient access to public transportation, restaurants, and the beach, offering a great base for exploring the area. The rooms were decent but lacked cleanliness, and there were mixed experiences with the hotel staff, who were helpful at times but also rude. The dining options were basic, and the hotel facilities were subpar.
Rooms
5.0
The rooms appeared quite clean, but upon further inspection, we discovered the mattresses were filthy and stained.
Service
6.0
I found the staff to be somewhat friendly but had some encounters where they were quite rude.
Location
8.0
The hotel is situated in a prime location in the heart of Broadbeach, directly opposite the Casino and amidst a variety of dining options.
Dining
5.0
The dining experience was mediocre, with basic options and a lackluster ambiance.
Facilities
5.0
The hotel amenities were lacking, and the overall facilities did not meet expectations.
Raymond
United Kingdom,
May
2023
5.0/10
Our stay for the wedding accommodation was straight across the way, but unfortunately, the room was not clean, leaving us feeling itchy. There seems to be bugs in the bed and lounges, which was absolutely gross. On the bright side, the staff were organised, helpful, and awesome in assisting us with car hire, grocery shopping service, and tours/ticket assistance.
Rooms
5.0
The room was not clean, and we felt itchy. There seemed to be bugs in the bed and lounges, which was absolutely gross.
Service
8.0
The staff were organised, helpful, and awesome in assisting with car hire, grocery shopping service, and tours/ticket assistance.
Location
5.0
The location was straight across the way for our wedding accommodation, but it stunk of vomit and could do with an update. However, it was handy to a favourite Gelato spot for after-dinner dessert.
Dining
5.0
We had breakfast off a plastic chair and the options were pre-packaged, which was not ideal.
Facilities
5.0
The hotel could do with an update and more shady areas, such as palm trees or shade sails.
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